FAQ

Frequently Asked Questions – Victory Crafts

1. What products does Victory Crafts sell?
At Victory Crafts, we specialize in handcrafted epoxy dining tables, live-edge wood furniture, and custom wood-resin creations — each piece crafted with artistry, durability, and modern style.

2. Do you offer customization?
Absolutely! We offer fully customizable epoxy dining tables, including wood type, epoxy color, dimensions, and leg style.
To start your custom order, email us at lynesconnor2@gmail.com.

3. How long does shipping take?

  • Processing Time: Orders are processed within 2 business days.

  • Build Time: Custom pieces take approximately 4–6 weeks to complete.

  • Delivery Time: Shipping takes 3 to 7 business days, depending on your location.

  • Tracking: You’ll receive a tracking number as soon as your order ships.

4. What is your return and refund policy?
Returns are accepted within 30 days of delivery for unused, non-custom products in their original condition and packaging.
⚠️ Custom-made products are non-refundable due to their personalized nature.
For full details, please refer to our Return Policy page.

5. What if my order arrives damaged?
If your order arrives damaged, email us at lynesconnor2@gmail.com within 10 days of delivery.
Please include photos of the damage, and we’ll arrange a replacement or refund promptly.

6. Do you offer international shipping?
Yes, we ship worldwide! 🌍
If you're outside of Australia, email us at lynesconnor2@gmail.com for a custom shipping quote and details.

7. How can I contact customer support?
Have questions or need help?
Email us anytime at lynesconnor2@gmail.com, and our friendly team will get back to you as soon as possible.